Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy explains how Pilates Guru collects, uses, processes, and protects your personal data when you access our website, services, and online fitness content.

Pilates Guru

Email: ketijalinepilates@gmail.com

Address: Wasl Square – Al Safa 1 – Al Safa – Dubai – United Arab Emirates

Phone: +971 55 706 0906

By using our services, you agree to the terms of this Privacy Policy.

2. Important Notice

We are committed to protecting your personal data and respecting your privacy rights globally, including under:

  • General Data Protection Regulation (GDPR) (EU/EEA users)

  • UK GDPR

  • California Consumer Privacy Act (CCPA/CPRA)

  • Other applicable international privacy laws

We may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of any updates.

3. Personal Data We Collect

3.1 Types of Personal Data

We may collect and process the following data:

  • Identity Data: name, username

  • Contact Data: email address, phone number

  • Technical Data: IP address, device type, browser type

  • Usage Data: how you use our website and services

  • Transaction Data: purchase history and payment details (processed via secure third parties)

  • Fitness & Health Data (if provided): activity levels, goals, or preferences

 Important: Any health or fitness-related information you provide is voluntary and used solely to deliver services. It is not treated as medical data.

3.2 How We Collect Data

We collect data when you:

  • Sign up for services or purchase programs

  • Contact us or subscribe to emails

  • Use our website (via cookies and tracking technologies)

Provide information during fitness onboarding or consultations

4. How We Use Your Data

We use your personal data to:

  • Provide and deliver fitness services and digital content

  • Process payments and manage accounts

  • Communicate with you (service updates, support, marketing if consented)

  • Improve website performance and user experience

Ensure legal compliance and prevent fraud

5. Legal Basis for Processing (GDPR)

Where applicable, we rely on:

  • Contractual necessity – to deliver purchased services

  • Legitimate interests – to improve services and user experience

  • Consent – for marketing communications and cookies

Legal obligations – compliance with applicable laws

6. Sharing of Personal Data

We may share your data with:

  • Service providers (payment processors, hosting providers, email platforms)

  • Analytics and marketing tools

  • Legal authorities where required

  • Business transfers (e.g. merger or sale)

We do not sell your personal data.

7. International Data Transfers

Your data may be transferred and stored outside your country of residence, including in jurisdictions that may have different data protection laws.

Where required, we implement safeguards such as:

  • Standard contractual clauses

Secure data processing agreements

8. Your Privacy Rights (Global)

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, contact: ketijalinepilates@gmail.com

We will respond within the timeframe required by applicable law.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and usage

  • Support marketing efforts

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

10. Data Retention

We retain personal data only as long as necessary for:

  • Providing services

  • Legal and accounting obligations

  • Resolving disputes

When no longer required, data is securely deleted or anonymised.

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers

  • Encrypted transactions (where applicable)

  • Restricted access controls

However, no system is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services

Our website may include links to third-party platforms (e.g. payment providers, social media, marketing tools). These operate independently, and we are not responsible for their privacy practices.

13. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children without parental consent.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your data, contact:

Pilates Guru

Email: ketijalinepilates@gmail.com

Address: Wasl Square – Al Safa 1 – Al Safa – Dubai – United Arab Emirates

Phone: +971 55 706 0906